Straight Lane FAQs - Customer Service and Shipping
Understanding Straight Lane FAQs - A Complete Guide
The Straight Lane FAQs is a comprehensive resource we've created specifically to answer all your queries about our customer service and shipping practices. Right from the policies we adhere to, the time it typically takes for your order to ship, we've got everything covered in this guide. Our foremost priority is to ensure that you, as our valued customer, experience top-notch service and receive your products as quickly as possible.
As a company, Straight Lane is hugely customer-centric. That's why we're constantly striving to improve our processes and make them so seamless, you'd hardly notice. We understand that customer service forms the backbone of any successful organization. Hence, we've trained our staff to be helpful, attentive, and fix any issues that may arise swiftly. We also understand that shipping is a critical element because there's nothing worse than waiting for a product you've ordered to arrive.
So, we have implemented a highly efficient delivery system to ensure that your products are dispatched promptly and reach you in the best condition. But, of course, there might be times when you have queries or need more information about our processes, and that's where our Straight Lane FAQs come into play. We've compiled a list of frequently asked questions and provided clear, concise answers so you can find what you're looking for with ease.
How can I contact Straight Lane?
You can email us at sidneyp@straightlane.store, where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
No, we currently only sell in North America.
Where do you ship from?
We ship from our warehouse location in Sikeston, Missouri
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and Klarna payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.